Shipping & Delivery

We deliver to all EU member states, the United Kingdom, Switzerland, Norway, and the UAE.

If your country is not listed, contact us at support@ice-bucket.eu and we will check if delivery is possible.

Standard orders placed before 12:00 Monday to Saturday are prepared and handed to the courier the same day.

Customized orders are dispatched after print proof approval. Once you approve the proof, production begins. Dispatch time depends on the quantity and type of customization — we will confirm the expected dispatch date at the time of proof approval.

All times are calculated from the dispatch date. Delays caused by customs clearance, public holidays, or courier disruptions are outside our control.

Shipping costs are calculated in real time at checkout based on your location, order weight, and selected courier. All available options are displayed with exact prices before you confirm your order. No hidden fees.

We ship via UPS and MBE. Available courier options for your destination are shown at checkout and you choose the one that suits you best.

A tracking number is sent to your email address as soon as your shipment is handed to the courier. Registered customers can also follow their order status directly in My Orders.

Express delivery is available for certain destinations depending on courier availability. Where applicable, express options will appear at checkout alongside standard delivery.

If an item becomes unavailable after your order is confirmed, we will notify you by email immediately. If we are unable to fulfil the order, it will be cancelled and a full refund issued automatically.

Any customs duties, import taxes, and related charges applicable in the destination country are the sole responsibility of the buyer.

If a delivery attempt fails, the courier will attempt redelivery and then hold the parcel at a local pickup point. Holding periods vary by courier — please check your tracking notification for the exact deadline.

If the parcel is returned to us due to non-collection or an incorrect address provided at checkout, return shipping costs are borne by the buyer. Redelivery will be charged at the original shipping rate.

If your order arrives damaged, you must report it within 24 hours of delivery. Photograph both the packaging and the item and send the photos to support@ice-bucket.eu.

Upon receipt of your report, we will investigate the claim. If the criteria are satisfied, we will arrange a replacement at no additional cost to you. Reports submitted after 24 hours may not be accepted.

Email: support@ice-bucket.eu
Hours: Monday – Friday, 09:00 – 17:00